Upon booking with Claudia Belle and paying the booking fee, you understand and agree to be bound by the terms and conditions for the services provided by Claudia Belle.

A non-refundable/non-transferable booking fee is required to secure all bookings

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For in-studio appointments

• Booking Fee: A booking fee is required at the time of booking through the online booking system.

• Payment of Remaining Balance: The remaining balance is to be paid on the day of the appointment, either by cash or EFTPOS.

• Deduction of Booking Fee: The booking fee will be deducted from the outstanding balance on the day of the appointment.

For wedding & group bookings:​

• Date Enquiries and Bridal Trials: Date Enquiries or bridal trials do not secure your wedding day. Date Enquiries are held for three days before being reopened to the public. Enquiries for wedding and bridal party/group makeup services can be made by requesting to book your date on the 'Wedding Makeup' service page. Once the information form is completed, you'll receive a personalised quote tailored to you.

• Securing Your Date: Receipt of a booking fee payment guarantees Claudia's availability on the agreed date and time for your wedding makeup service.

• Payment of Booking Fee: If the booking fee is not paid within the specified timeframe or if you decide not to proceed, your requested date will reopen to the public.

• Arrival with Clean Face: Please arrive with a clean face, free of any makeup and skincare products, to save time.

• Adherence to Booking Times: Clients must adhere to booking times. Arriving more than 10 minutes past the agreed booking time will result in forfeiture of your appointment and fee. Claudia operates on a back-to-back schedule and requires punctual arrival.

• Lateness Notification: If you anticipate being late, please inform Claudia via email. Claudia may accommodate lateness if there are no pending bookings immediately following your scheduled appointment, although decisions are made on a case-by-case basis.

• Early Arrival Encouraged: Clients are encouraged to arrive 5 minutes early to allow for parking or unexpected measures such as traffic.

All booking fees are non-refundable and non-transferable.

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• Please adhere to booking times. Clients arriving more than 10 minutes past the agreed booking time will forfeit their appointment and fee. The remaining service amount will be charged to the nominated card on file.

• No-shows: Failure to attend your appointment will result in forfeiture of your booking and fee. The remaining service amount will be charged to the nominated card on file.

• Cancellations less than 24 hours before the scheduled appointment: Claudia will retain the booking fee. The remaining service amount will be charged to the nominated card on file.

• Cancellations more than 24 hours before the scheduled appointment: Claudia will retain the booking fee. If rescheduling is necessary, a new booking fee must be paid.

• In the rare event that Claudia must cancel your appointment for any reason without notice, a full refund of the booking fee paid will be provided.

• Last-minute bookings made within 24 hours of the appointment are subject to Claudia's approval.

All booking fees are non-refundable and non-transferable.​

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• Cancellation Policy for Wedding & Group Bookings: Claudia understands changes and cancellations may occur. Cancellations for wedding and group bookings must be communicated via email to Claudia.

• Non-Refundable Booking Fee: The booking fee for wedding and group bookings is non-refundable and non-transferable.

• Retention of Booking Fee: Claudia will retain the booking fee regardless of the notice given, due to administrative costs and potential loss of other bookings by reserving your appointment.

• Cancellation within Three Months of Wedding Date: If cancellation occurs within three months of the wedding date, 50% of the total remaining balance is to be paid.

• Confirmation of Details: All booking details must be confirmed at the time of booking.

• Changes to Bridal Party Size: Once your date is secured and the booking fee is paid, any changes to the size of the bridal party may incur additional charges. The original price will apply even if the booking size decreases. This policy is in place to cover costs incurred from potential bookings turned away for that date. Finding a replacement is advised.

• Client Responsibility: The clients are responsible for informing Claudia of any known allergies, health conditions, sicknesses/infections, skin conditions, medical and/or sensitivity issues that they may have/or may be affected by using the makeup artist’s tools or products. This is to guarantee that any reactions are prevented. If the client is unsure, a consultation is highly recommended.

• Liability: It is the client's responsibility to notify Claudia about any sensitivities, illnesses or allergies, Claudia is not liable for any reactions that, in the unlikely event, may occur.

• Client-Supplied Products: Should you bring your own product that you are familiar with, then Claudia would be happy to use the product. Claudia cannot make guarantees surrounding the quality of the product(s) you supply for her to use.

• Right To Refuse Service: Claudia reserves the right to refuse service if clients appear unwell or if she deems the service unsafe, unhygienic, or risky for herself or other clients. In such cases, the service will not proceed, and the booking fee will not be refunded. No partial makeovers will be performed, and clients presenting with the above or similar conditions will be turned away.

• Hygiene Standards: All of Claudia's products, tools, and brushes are cleaned and sanitized after each client for hygiene purposes.

• Full Makeup Service: Full makeup includes applications to the face area and décolletage as standard.

• Additional Requests: Requests for glitters, gemstones, bold/unusual pigments, or other special mediums must be made in advance. Claudia will provide a quote for these items. Specialty items are not stocked unless specifically requested. Please provide sufficient notice so arrangements can be made.

• Special or Tattoo Coverage: Clients should notify Claudia in advance if special or tattoo coverage is needed. This allows for discussion regarding time requirements and associated costs.

• Refund Policy for Completed Services: Claudia does not offer refunds for completed services. Therefore, if you are dissatisfied, it is the client's responsibility to notify Claudia while on location.

• Non-Refundable Booking Fee: The booking fee is strictly non-refundable and non-transferable.

• Trial Appointments and Completed Work: Completed trial appointments or any work already carried out will not be refunded.

• Illness, Injury, or Personal Emergency: In the event of illness, injury, or a personal emergency, Claudia will endeavour to find a replacement Makeup Artist.

• Refund Policy: If a replacement Makeup Artist cannot be secured, a full refund of the booking fee paid for the affected date only will be provided.